Gaya APA
Ph.D, F, T.
(2011).
Service, Quality, Satisfaction
(
Edisi 3)
.
Yogyakarta:
C.V Andi Offset.
Gaya MLA
Ph.D, Fandy, Tjiptono,.
"Service, Quality, Satisfaction".
Edisi 3
Yogyakarta:
C.V Andi Offset,
2011.
Text.