Gaya APA

MM, S, H, S. (2010). Public Relations and Customer Service (Edisi Pertama, Cetakan Pertama, 2010). Yogyakarta: Gosyen Publishing.

Gaya MLA

MM, Susatyo, Herlambang,, SE.,. "Public Relations and Customer Service". Edisi Pertama, Cetakan Pertama, 2010 Yogyakarta: Gosyen Publishing, 2010. Text.